Who are we?

Cupola Group MEA is an outsourced business services provider operating in the Middle East region since 1999. Over the last two decades we have provided the operational and financial nucleus of a number of pioneering concepts in the Middle East, prominent among these are the first Contact Centre in the region established in 1999 (CTS), which has become the core of a regionally focussed BPO; a Visa/MasterCard accredited financial cards manufacturing and personalisation unit (CPC) which was sold to Oberthur Technologies; and a document management business which was sold to Aramex.

We are the region’s pioneer in outsourced B2B services. Our core strength is the ability to understand our customers’ needs and to efficiently translate these into implementable processes together with the requisite human and physical infrastructure. Our services include setting up and operating contact centres, developing and implementing CRM software, providing outsourced high quality personnel and managing HR functions.

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Our Approach

We believe in a customer driven and results-oriented approach to delivering business process outsourcing solutions. Our versatility in solving problems has positioned us as a trusted and reliable service provider.