Conducting business transactions in more than 10 languages, Cupola Group MEA is the preferred business process outsourcing service partner to a large number of multinationals and regional corporations across the Middle East, Europe, North Africa and South Asia

Services

Contact Centre

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Call Centres 24/7 Inbound Support Mystery Shopping
Account Management Closed Loop Sales Sales Lead Generation
Billing Information Marketing Help Line Warranty Calls
Post Sales Support 24/7 Emergency Support Toll Free Numbers
SMS Marketing E-marketing Fax-Direct Mail
Live Chat Internet Marketing Cross Selling
Up Selling Subscription Renewals Market Research & Surveys

Facilities Management

Build, Operate & Transfer Infrastructure / Fit outs
Call Centre Planning Data Room Management
Technology Consultancy Business Continuity & Disaster Recovery
Quality Management Process Designing

Business Processes

Loyalty Programmes Fulfillment
Data Scanning Data Mining
Data Entry Application Processing
Contact Point Verification Software Development
Training Programmes

Human Resources Management

Recruitment & Placement Agency
HR Outsourcing
Payroll Management
Training

Retail Services

Sales & Repair
Face to face customer service and support

Technical Support

Troubleshooting Software Support PC / Server Support
Post Warranty L0-L4 Product Support Part Replacement
Corporate Helpdesk Repair Line Hardware Support
Internet Support Warranty Engineer Dispatch

Logistics Services

Document Management
Order Taking & Fulfillment
Warehouse Management
Courier Services

Event Management

RSVP Support Database Management
Order Taking Lead Generation
Ticketing Solution Product Information
Box Office Staff Direct Marketing
Retail Support Staff Onsite Events Support