Cupola is the UAE’s First and Largest Outsourced Contact Center Services Provider
About 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license.
Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels.
We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.
We will transform the customer experience (CX) you deliver to your end customers. We use a consultative and technology-oriented approach to delivering custom solutions for your requirements, while emphasizing quality over all else. You will also benefit from our knowledge and experience as a homegrown UAE brand that is exclusively focused on contact center outsourcing and its related services.
Don’t just take it from us. Ask our clients (who come from nearly all industries).
We have a proven track record of successfully delivering complicated CX projects on time for them over the last two decades. This is one of the reasons that the majority of our clients have been our partners for many years.