International Quality Standards Specifically for Contact Centers

If you are looking to raise the bar for your contact center, then consider ISO 18295:2017. This new internationally recognized ISO certification was introduced specifically for contact centers in 2017.

The standard is applicable across multiple communication channels and is split into two parts:

  • ISO 18295-1 which are requirements for in-house and outsourced customer contact centers
  • ISO 18295-2 which are requirements for clients using the services of customer contact centers
iso 18295 contact center certification

Take Advantage of Our ISO 18925 Implementation Experience

You are in good hands if you work with us to implement ISO 18295 for your contact center.

We have successfully received certification for ISO 18295 for numerous clients and for ourselves. In fact, we assisted one of our clients, a leading government entity, in becoming the first contact center globally to achieve the ISO 18295 certification.

How Can Cupola Help You?

Contact us today to learn more about how you can make your contact center ready for ISO 18295.