Retail CX Solutions

Work with an Expert in Retail and E-Commerce Customer Experience Solutions

Take advantage of our years of experience working with many online and traditional retail companies. Whether it is online or offline retail, we are familiar with and provide all types of retail solutions:

  • E-commerce order support
  • Order taking
  • Appointment booking
  • General inquiries (store timings, locations, stock availability information, etc.)
  • Loyalty program information
  • After-sales support
retail customer experience cx solutions

Your E-Commerce Operation Needs Even More Focus on Customer Support

If you are an e-commerce brand or have a large online retail presence, you know that customers are laser focused on delivery time and the current status of their order.

Our UAE based live agents are well suited to deal with e-commerce support. We are very experienced with updating order delivery statuses, coordinating with delivery partners, dealing with refunds and damaged orders.

Manage and Measure Your Customers’ Brand Loyalty

Loyalty programs increase customer lifetime value. We help you design and manage end-to-end customer loyalty programs. We handle reward and loyalty tier inquiries.

We also measure customer satisfaction and brand loyalty through CSAT and Net Promoter Score (NPS) surveys.

Be Prepared When You Have Promotions, Black Friday Sales or VIP Events

You may be running a special promotion during a festive period and expect order volume to increase significantly. Or maybe you are organizing an event for your VIP customers. Either way, we can ramp up your team quickly to support your busy periods.

Your Customers Want Multiple Communication Channel Options

Your customers have more options to communicate with your brand than ever before. No longer is the phone the only channel of communication for your customer to make an inquiry, request or complaint. Today, customers can use email, chat, WhatsApp, social media and other digital solutions. We can help you handle customer care across all communication channels.

How Can Cupola Help You?

Contact us today to learn more about how we can help you with your brand’s contact center.