Insurance CX Solutions

Work with an Expert in Insurance Customer Experience Solutions

Take advantage of our years of experience working with many insurance companies. We are familiar with and support all of the major insurance products:

  • Motor insurance
  • Medical insurance
  • Home Insurance
  • Pet Insurance
  • Life Insurance
insurance customer experience cx solutions

Sell More Insurance Policies and Increase Your Gross Premiums

We have a track record of achieving a high return on investment (ROI) using our telesales teams and your data. We take your customer leads and convert them into paying customers for you.

We increase your gross premiums in several ways:

  • We contact your customers from your data and either transfer warm leads to your team or provide proposals based on your guidelines
  • We proactively contact your customers prior to expiry date to make sure you don’t lose renewal revenue
  • We cross sell your products from inbound product inquiries

Give Your Customers High Quality Contact Center Support

Benefit from our familiarity in dealing with insurance customers and insurance products.

We have a lot of experience addressing common insurance queries and requests such as:

  • Providing general policy information
  • Responding to new product inquiries
  • Coordinating claim reimbursement requests and guiding customer on the right process
  • Calling and reminding customers if they have missed premium payments
  • Addressing complaints and escalating them to the right department (if required)
  • Conducting customer satisfaction surveys

Incorporate Better CX Technology into Your Offering

Use the latest technologies to improve your customer experience. For example, we can implement intelligent IVRs and chatbots to help automate the answering of common insurance queries.

How Can Cupola Help You?

Contact us today to learn more about how we can help you with your insurance contact center.