Banking CX Solutions

Work with an Expert in Banking Customer Experience Solutions

Take advantage of our years of experience working with the region’s largest banks. We are familiar with and provide outsourced solutions for all banking processes:

banking customer experience solutions

You Can Outsource Nearly Every Banking Service to Us

Take comfort that we have worked on all types of processes for banks for the last 25 years. These processes have included everything from sales to customer experience to KYC verification.


Generate revenue through our outbound telesales contact with your customers. You set predefined sales targets that we deliver on.

We can sell the full range of your banking products:

  • Balance transfer on cards
  • Cash on card
  • Insurance
  • Credit shield
  • Credit cards
  • Supplementary cards

HR Outsourcing of Direct Sales and other Banking Staff

Looking to save money on benefits and working capital management? You can outsource the HR administration and payroll of your entire team to us.

Whether it is the direct sales team, your back office staff or your entire team, we have the capabilities and visa slots to onboard and manage HR support for any number of employees. We can also find and recruit candidates for you to fill your open positions.

Fraud Monitoring

Need a good solution for 24/7 fraud monitoring and prevention operations for your credit and debit card products? We have been doing this on behalf of banks for years.

We manage and block lost and stolen cards using the latest financial software.

Core Banking Contact Center

Get high quality inbound support for your customers. We have experience managing the core banking customer helpline for several banks. Our UAE based live agents handle all types of customer inquiries.

Contact Point Verification (CPV) and Know Your Customer (KYC)

Verify potential customers or companies prior to starting a banking relationship.

You can outsource your Contact Point Verification (CPV), sometimes known as Customer Profile or Field Verification (FV), to us. We verify potential customers on your behalf both telephonically and through physical visits.

You can also outsource Know Your Customer (KYC) and customer application processes to us. We can assist with operational fulfillment for retail banking products like credit cards, personal loans, etc.

Card Activation and Delivery Logistics

After KYC has been completed and your new customer has been approved, we handle card delivery, card activation and pin generation for you.

Mandoob Services

If you are an Islamic bank, we handle Mandoob services ensuring that assets being financed under Murabaha transactions are Sharia compliant.

Other Outbound Services

Apart from outbound sales, outsource other outbound requirements.

For example, if there are new regulations from the Central Bank of the UAE (CBUAE) requiring updates to your customer database, we can do this for you.

Or maybe you want to measure customer satisfaction. We have extensive mystery shopping and customer survey solutions.

We Can Handle Your Compliance and Information Security Requirements

We work with some of the largest multinational and regional banks and already comply with all of their requirements. We are ISO 27001:2013 certified and have strict controls on information security and confidentiality.

Brands that have Trusted Us Over the Years

Dubai Islamic Bank DIB
United Arab Bank UAB

How Can Cupola Help You?

Contact us today to learn more about how we can help you with your banking contact center.