Customer Experience & Contact Center Training

Take Advantage of our 25 Years of Customer Experience

Responding to your customers in the right way is more critical than ever. We design and deliver custom contact center and customer experience training programs to help you achieve this via Cupola Academy. Cupola Academy is our customer experience learning and development program established from our 25 years of contact center know-how.

customer experience learning and development program cupola academy

Expect Your Service to be Delivered by our Highly Trained Team

In addition to our clients, we provide Cupola Academy courses to our employees throughout their time with us to prepare them at each level of their career. Our courses span soft skills training, managing omnichannel support, using software productivity tools, people management and overall leadership training.

Better Training Leads to Better Outcomes for our Clients and our Employees

Cupola Academy’s results are highly tangible. We have a long history of training, developing and promoting our staff internally into senior members of the team. Our trainings are also so highly regarded in the industry that many of our staff are hired by global brands.

Our Alumni Work Here

How Can Cupola Help You?

Contact us now to learn how your team can benefit from customer experience soft skills training.