By outsourcing, you will join some of the world’s largest technology companies who have trusted us to handle their technical support for over 20 years.
Your dedicated team of UAE based agents will be trained by your technical teams on your products and services and then we handle the rest. We hire technically minded agents, train them based on your requirements and support all of your customers’ technical queries in Arabic and English. We can easily assist both your B2B (enterprise) and your B2C (retail) customers.
Whatever the device (whether a TV, smart phone, laptop, printer or even a fridge), we troubleshoot your customer’s technical inquiries. Our team can handle Level 1 through Level 3 support across all channels including connecting to, diagnosing and fixing devices via remote access.
Combine your remote support with on premise customer visits when required. We can provide field engineers and organize their customer visits to complement your contact center team. We do this while minimizing field service cost to you by resolving as many cases as possible through the contact center.
Track repair service progress for your customers with your physical service centers. We coordinate with your internal service centers and your channel partners such as Jarir in KSA and Redington in the UAE, so that your customers get the latest updates.
Promote your after-sales care and extended warranty programs. Our agents are trained to intelligently cross-sell warranties for out of service products.
Contact us now to get your quote today and get technical support trusted by the world’s largest technology companies.