Policies

Information Security Management System (ISMS) Policy

Cupola Teleservices is committed to protect the confidentiality, integrity and availability of information and information processing assets by:

  • – Conducting risk assessment and implementing necessary controls to protect information assets against all internal, external, deliberate or accidental threats
  • – Complying with legislative, regulatory and contractual requirements
  • – Establishing, documenting, implementing and continually improving our information security management system (ISMS), which is based on ISO 27001 standards
  • – Developing, maintaining and testing business continuity plans
  • – Identifying and assigning clear roles and responsibilities to implement information security
  • – Conducting information security awareness and training programs to our employees
  • – ​Reviewing and updating the policy yearly once or when significant changes occur​

Privacy Policy

Cupola Teleservices is committed to respect your privacy and protect your personal information. We recognize our responsibility to keep sensitive information secure and have created this privacy statement to share and explain the current information management practices on our website.

Collection and Use of Online Information

While using our website, we will not collect your personal information unless you choose to use and receive online products and services that require it.

Collection of IP Address

Our web server automatically collects your IP address when you visit our site (your IP address is your computer’s unique address that lets other computers attached to the Internet know where to send data, but does not identify you individually). We use your IP address to help diagnose problems with our server and to compile statistics on site usage.

Protection of Personal Information

Your personal information is available only to the Cupola employees who have a need to know it. It will not be available for public inspection without your consent. Also, no site user information will be shared, sold, or transferred to any third party without your prior consent. Access is given only to those qualified professionals who provide Cupola services consistent with your interactions with our site. We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information are collected – such as the number of users who accessed our website or most visited pages. Such information does not identify you individually.

Links to Third Party Websites

Our website links to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside website, you are leaving Cupola website and our information management policies no longer apply.